Refund and Returns Policy – Stow News & Post Office

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@stownews.co.uk, visit us in-store at Stow Newsagent and Post Office, or use our online contact form. If your return is accepted, we’ll send you instructions on how and where to send your package, or you can return items directly to our store during opening hours. Items sent back to us without first requesting a return will not be accepted. The cost of returning the item is to be borne by you, except in circumstances where items are being returned as faulty.

You can always contact us for any return questions at info@stownews.co.uk or by calling [your phone number].

Damages and Issues

All items are inspected for damage before they leave our premises. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any such claims must be made within 7 days of receipt. We may ask for photographic evidence of the issue to back up your claim.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned via post, including:

Perishable goods (such as food, confectionery, drinks, flowers, or plants)
Newspapers and magazines
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases
Lottery tickets and scratch cards
Tobacco products

These items may be returned by visiting our store if they are faulty or damaged. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards or phone top-ups.

Note: Items purchased through our Post Office services may be subject to separate Royal Mail terms and conditions.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges can also be processed quickly in-store during our opening hours.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded on your original payment method within 14 days of receipt of the goods. Please remember it can take some time for your bank or credit card company to process and post the refund too. You will receive a refund for the original amount you paid. The cost of returning the goods will not be refunded, except where an item is faulty.

In-Store Purchases

For items purchased in our physical store, you can return them directly to Stow Newsagent and Post Office during our opening hours with your receipt or proof of purchase. The same terms and conditions apply.